ACXPA
Australian Customer Experience Professionals Association (ACXPA) is the leading industry association for the Contact Centre, Customer Experience (CX), Digital Service and Customer Service professions across all industry sectors in Australia.
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From the Kitchen to the Contact Centre
S1 EP 16 From the Kitchen to the Contact Centre
Launch of the Call Centre Rankings Reports
Australian Councils Call Centre Performance Results August 2023
12 Key Ingredients of Employee Engagement
5 Technology Tips to Improve Effeciency
Top 5 Tips to Improve your Coaching
Tips to implementing Gamification into a contact centre
How to close any call with confidence
What is Gamification
Top 5 Tips for Successful Customer Journey Mapping
5 Top Tips to Attract Candidates to Customer Service Roles in Australia
ACXPA Private Groups
ACXPA Members Directory overview
S1 EP9 Tennis Australia CX Insights
ACXPA Victoria Launch
S1 EP8 How to build the foundations of a CX Program
S1 E7 The Future of Customer Service
S1 E6 What is Customer Service?
S1 E5 Career Insights: Jaquie Scammell, Australia's Leading Customer Service Expert
S1 E4 What is a Service Blueprint?
S1 E3 Introduction to Customer Personas
S1 E2 Introduction to Customer Journey Mapping
ACXPA Overview
ACPXA Business Membership Benefits
ACXPA Individual Membership Benefits
ACXPA Vendor Membership Benefits
ACXPA Launch video