MetricNet
MetricNet is dedicated to helping business people worldwide manage their organizations more efficiently and effectively. By providing benchmarks, performance metrics, scorecards and business data to Information Technology and Call Center Professionals, MetricNet enables you to:
Benchmark your performance vs. other companies inside and outside of your industry
Track and trend your organization's performance
Improve your performance using diagnostic benchmarks
Establish performance targets that are in line with industry averages or best practices
Drive accountability for key personnel using metrics-based performance goals
Demonstrate measurable performance improvement over time
MetricNet provides access to its benchmarks, scorecards, and salary data through a variety of channels. Our benchmarking reports provide industry data for planning and comparison purposes. Visit metricnet.com today to learn more.
Contact Center Training | Benchmarks From the Front Lines of AI - The Unique Metrics of AI
Benchmarking Roundup: Summary of 2024 Contact Center Benchmarks
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ITSM Podcast Episode 5 The Transformation of IT Service Management with Jeff Rumburg and Ben Brennan
ITSM Podcast Episode 4 - The Current State of AI ML in ITSM with Jeff Rumburg and Sebastien Adjiman
The ITSM Podcast Episode 3 Modernizing the Service Portal Experience Jeff Rumburg & Phyllis Drucker
The ITSM Podcast Episode 2 The Future of IT Support with Jeff Rumburg & John Custy
The ITSM Podcast - Episode 1 The Current State of IT Support with Jeff Rumburg & Roy Atkinson
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Introduction to Inbound Contact Center Metrics Module 9 | The Metrics Hierarchy
Introduction to Inbound Contact Center Metrics Module 8 | The Agent Balanced Scorecard
Introduction to Inbound Contact Center Metrics Module 7 | Process Maturity Drives Performance
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Introduction to Inbound Contact Center Metrics Module 6 Part 3 | Benchmarking
Introduction to Inbound Contact Center Metrics Module 6 Part 2 | Benchmarking
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Introduction to Inbound Contact Center Metrics Module 6 | Benchmarking
Introduction to Inbound Contact Center Metrics Module 5 | Benchmarking Data
Introduction to Inbound Contact Center Metrics Module 4 | Cause and Effect Relationships
Introduction to Inbound Contact Center Metrics Module 3 | The Balanced Scorecard
Rightsizing IT Service and Support Staffing Ratios
Introduction to Inbound Contact Center Metrics Module 2 | The 80/20 Rule
Introduction to Inbound Contact Center Metrics Module 1 | Free Call Center Training
How to be a Successful Service Desk Agent | Free Training Course | Summary