Voice of CX Africa
Voice of CX Africa | Where Africa Speaks and the World Listens
Co-Hosted by Steven Kagame (Chartered Marketer | Customer Experience Futurist & Laura Minde (Certified Hospitality Expert & Trainer)
Africa's leading Customer Experience podcast connecting CX strategy with hospitality excellence.
We explore what actually works in African markets through conversations with business leaders transforming customer and employee experiences across the continent.
🎯 Topics We Cover:
• Customer Experience Strategy & Design
• Employee Engagement & Culture
• Service Excellence & Hospitality Training
• Voice of Customer Programs
• CX Measurement & Business Growth
• African Market Insights
💼 For: CX Professionals | Business Leaders | Hospitality Managers | Marketing Directors | HR Leaders | Entrepreneurs
New episodes weekly → Subscribe for insights on building customer-centric brands in Africa
#CustomerExperience #CXAfrica #Hospitality #BusinessGrowth #Leadership #EmployeeExperience
The WhatsApp Economy: 400M Africans Redefining CX | Ep. 7
Episode 6:How Do African Brands Stay Human in a Digital Economy? | Christine Teta
Episode 5: The Employee Lifecycle: How Company Culture Drives Retention & Performance
Voice of CX Africa | Episode 4: Employee Experience in Africa: Building Brands Through Great EX
Voice of CX Africa|EPISODE 3 : "Why African Businesses Lose Customers :The Listening Gap"
Voice of CX Africa | Episode 2 : Customer Journey Touchpoint mapping
Voice of CX Africa | Episode 1: Customer Experience vs Customer Service: What's The Difference?