Kwestyon
Hi, I'm Sheina. I created this channel to help call center applicants ace their job interview, improve their call handling skills, and survive their call center life.
I worked in the call center industry for 4 years (two years as a Customer Service Representative, two years as a Quality Analyst). All tips I'm sharing here are based on experience.
For inquiries, email me at [email protected].
Как быть настойчивым в обслуживании клиентов | 4 фиктивных звонка
Почему некоторым фрилансерам платят больше (а вам — нет)
How to Create an Intro Video for an Online Job | Camera, Mic, Script
Voucher Hunter vs Customer Service
The Customer That Scares Call Center Newbies - The Escalator
7 Brutally Honest Truths for Call Center Agents
Call Center Phone Interview Tips for Newbies & Pros
AI vs. Easy, Medium, & Irate Customer Calls
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How to Introduce Yourself Through Storytelling
Call Center Agents Should Take This Personality Test!
I'm going back to school at 32 | Life Update
Delayed Parcel Mock Call | Bad vs. Great Service
Unexpected Credit Card Fee | Billing Mock Call
Тест по написанию электронных писем для колл-центра | Формат, примеры, советы
How to Build Rapport in Customer Service | Call Center
This Sound Will Change Your English a Lot! (Schwa)
You’ve Got the Vocabulary, Now Get the Spontaneity!
Filipino Graduates’ Guide to Accent Neutralization
4 Customer Personality Types | Customer Service
Call Center Final Interview | How to Pass
How to Speak English With Confidence
Will AI Replace Human Call Centers?
How to Mute Your Noisy Neighbors | Call Center Agents' Guide
AI Handling a Customer Service Call
Объяснение удержания клиентов для новичков в колл-центрах
Is Basic English Enough for Call Center
Here's How Call Center Scripts Work
Негативные и позитивные сценарии | Служба поддержки клиентов
When Customers Cancel | Retention Account Mock Call