SuccessHACKER
We help CSMs and Customer Success teams to not only know the best practices that drive Customer Success, but also how to apply them to resolve the real, everyday challenges Customer Success professional face as they work with their customers. We’ve distilled the insights gained from working with 750+ companies and created a comprehensive, easy to follow Customer Success training program trusted by CSMs from leading companies around the globe.
Managing Change and Uncertainty in Customer Success
Navigating Specializations Across Your Career
Mastering Multi-Channel Support: Best Practices for Email, Chat, and Phone
Building a Customer Support Strategy That Drives Success
Upselling and Cross-Selling Without Damaging Customer Trust
Driving Expansion and Revenue Growth
Managing Customer Escalations Effectively
Managing Remote Customer Success Teams Effectively
Problem-Solving with Empathy: Turning Frustrations into Loyalty
Building a Culture of Empathy and Accountability in Support
Scaling Customer Success Operations
Managing Customer Expectations Amidst Product Evolution
Developing and Leading a High-Performing Customer Success Team
Building Trust and Value in Every Interaction
Ensuring Support Plays a Role in Long-Term Retention
Not a DEI Hire: Reframing the History of Black Labor to Modern Leadership
Nurturing Long-term Relationships in a Digital-First World
Addressing Revenue Ownership in Customer Success
Leveraging Data to Drive Customer Retention and Predict Churn
Implementing Data-Driven Customer Success
Working Effectively with Product Teams
Supporting Employee Well-Being and Mental Health
Becoming an Internal Change Agent
Enhancing Your Team's Capabilities Through Skill Development
Leading vs. Lagging KPIs
Managing Customer Feedback
Diverse Paths to Success: Service
Collaborating with Internal Teams
Utilizing Data Analytics and Insights
Fast-Tracking Your Professional Growth