Ron Kaufman
Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures. He helps leaders, teams, and organizations learn how to serve better, care more, and generate new value in the world.
Ron is author of the New York Times bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.
Ron’s unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and Harvard Business Review. For the past four years, GlobalGurus has ranked Ron the #1 Customer Service Guru in the world.
For more information and free newsletter, visit http://www.RonKaufman.com
Move from Service to Care to Create More Customer Value
How Stepping Up to Create More Value Produces Lasting Customer Relationships
How a Focus on Service Helped Fiji Airlines Jump from 3- to 4-Star in Just Two Years
Build Customer Relationships That Stand the Test of Time
The “Service Escalator” Secret to Accelerating Organizational Excellence
How to Stay Ahead of Customer Preferences
How to Build A Culture of Uplifting Service Throughout Your Organization
The Success Paradox Smart Leaders Must Avoid
Small Nation, Global Impact: CEO Andre Viljoen on How Fiji Airways Became a Source of National Pride
How to Stand Out with Exceptional Customer Experiences
#1 Global Guru in Customer Experience – Again!
How Top Organizations Turn Trust into Their Greatest Asset
Elevate Your Customer Experience with The Six Levels of Service
Don’t Fall for This Dangerous Myth About Business Technology
How Authentic Care Turns Your Organization into a Magnet for Top Talent
How Uplifting Service Creates a Lasting Competitive Advantage
How to Turn Customer Rage Into Customer Raves with Lisa Evans
Brown University Ultimate 50th Anniversary Invitation from Ron Kaufman
How to Lead Your Organization into the Future
The Secret to Standing Out in a Competitive Market
Transform Your Organization with the Six Levels of Service
How to Make Technology Work for You AND Your Customers
CASE STUDY: How Schneider Electric Drove Service Excellence Across a Global Organization
How Market Leaders Balance Short-Term Thinking and Long-Term Success
Lead Your Organization from Confusion to Clarity
Focus on Your Service Partners to Skyrocket Your Organization's Success
How to Clear the Path to Your Team’s Success
The Simple Truth About Sustainable Performance (Game-Changing Insight)
Turn Angry Customers into Your Biggest Advantage
Make Your Competition Irrelevant with the Four Categories of Value