Connie Siu
Does your company execute with focus and speed?
Connie Siu helps companies accelerate results through operational excellence and performance measurement. She uses a pragmatic model to drive process efficiency and technology deployment in areas that deliver the most value to customers and business. Her consulting clients rave about her collaborative approach and lasting results.
As a frequent speaker in conferences and association events, Connie's speaking programs are packed with practical tips and techniques. Participants enjoy the interactive sessions and leave with pragmatic ideas that they can put to use immediately.
For insight on how to use performance measurement to align actions and decisions, check out Connie's book: Get Results that Count (http://cdcsynectics.com/book-get-results-that-count-guide-for-business-results-measurement/)
To learn more about how Connie can help, email [email protected]
How to Evaluate Service Quality Improvement Options
Why Good Data Matters With AI
How to Prioritize KPIs
When More KPIs Mean Less Clarity
How to Overcome Performance Alerts Fatigue
How to Rally Buy-in for KPIs
Who is accountable for a successful campaign?
How To Use KPIs As A Strategic Tool
How to Avoid Wasting Effort on Meaningless KPIs
How to Use KPIs to Close the Strategy and Execution Gap
Why Performance Targets Are Necessary
KPIs Selection Is a Collaborative Task
Results and Kneejerk Actions
Where is the record of truth?
Does Your KPI Convey a message?
How to Ensure Your Data will Become Business Assets
Why Line-of-sight Matters
Value of data
Leadership in Culture Shift
Responsibilities of Data Owners
Who Owns the Data?
How Transparency and Trust Improve Collaboration
How to Improve Data Quality
What is the Value of Your Digital Product
What is Your Return on Digital Transformation?
Do You Treat Data as a Strategic Asset?
How to Build a Data-driven Culture
Customer-centric KPIs
How to measure the impacts of change
Is Your Team Wary of Targets?