JourneyOps
Panel Discussion - Future of Journey Management
From Pain Points to Vision Journey Management as a Strategic Lever for Change Marc Stickdorn
Gerry Scullion - Mapping Dublin's Future - Service Design at Ireland's Largest Local Authority
Lessons from DesignOps on Driving Customer Centric Change in Large Organisation
Customer Insights Community to Guide Journey Development - Stockmann & Leanlab
Empathy, Alignment, Change Learnings and Recommendations on Customer Journey Management
What If Every Customer's Experience Was Perfectly Orchestrated?
Shifting the role of CX through Journey Management
How AI is transforming the service design landscape - Justas Petronis
The Omnichannel Imperative: Data-Driven Strategies for Personalized Engagement, Conversion, and ROI
Creating a toolbox for Customer Experience Mapping
Illuminate your path! How to switch on a continuous customer discovery for journey excellence
Using Customer Journeys to break down organizational silos - Simon Bach Peters
Panel Discussion: The CXPod meets JourneyOps
Illuminate your path! How to switch on a continuous customer discovery for journey excellence
Implementing Journey Management - Kaspar Kazil, Journey Manager, Autodesk
Why The Journey Is The Most Powerful Business Tool - Jochem van der Veer, Co-founder & CEO, TheyDo
Mastering Customer-Centricity with Journey Management
Starting up with Journey Management? A story from Telenor Business - Siw Øverland
Introduction to JourneyOps Oslo by Ivar Lyngve, Telenor
Journeys at the hearth of management - Martin Palamarz
Illuminate your path! How to switch on a continuous customer discovery for journey excellence
Leveraging insights to drive value with journey management - Olga Kullander
Leading journey mapping strategically and operationally - Heidi Ettanen & Karolina Boremalm
Mastering customer-centricity with journey management - Esa Nettamo
Journey-Ops: Stories of failure and success- Adalgisa Santos
Customer journeys that can't be ignored - Sérgio Tavares
Leading with Journeys - Learnings from One of the Largest Website Renewals in Finland, Anni Leppänen
Mastering Customer-Centricity - Panel Discussion
CX Management: Three Foundational Components to Successful Customer Journey Ops - Marion Boberg