TIAC
Telco Intelligent Automation Council (TIAC) is a non-profit community of industry leaders helping telecom operators reduce operational costs and offer superior services through internal process automation.
Challenges of Digital Transformation in Telcos
GenAI for telco's
The AI workforce
The Road to Autonomous Networks in Telecom
Navigating AI Adoption in Telecom Strategies for 2025 & Beyond
Agentic AI, Automation & Customer Experience
How AI impacts customer trust in telecom
Balancing automation and human connection in customer service
Agentic automation in telecom: Early trials and a shift in culture
AI in customer care: Balancing automation with human interaction
How Intelligent Automation & Agent Based Systems will Transform Telcos
2024 Insights and 2025 Outlook
Key telco takeaways from 2024 and looking ahead to 2025
AI and Data Anomaly Detection
Rising to on-ground challenges
Proactive Network Management
Use Case - Validate usage data for billing enquiries
Use Case - Automated SLA Management
Use Case - KYC Compliance
Use Case - Order Fallout Management
Use Case - Predictive Churn
Use Case - Proactive Network Performance Management
AI Intent Analysis
Predictions for the Industry
Strategic Tech Decisions
AI in the digital transformation journey
Hard Metrics
Navigating Change
KPI's for Chatbot Success
Challenges of GenAI implementation