Breaking the Blueprint | Customer Loyalty
How do you turn casual customers into loyal fans? What creates true emotional connection in business?
Welcome to Breaking the Blueprint — the podcast for leaders who want more than just "customer experience" jargon. Hosted by Vinay Parmar and Iqbal Javaid, we explore how to build lasting customer loyalty, emotional branding, and trust that scales.
🎙️ Expect deep dives into:
➡️ How to build customer loyalty that lasts
➡️ Creating authentic emotional connections in business
➡️ What really drives customer retention
➡️ Empathy-led leadership and branding
➡️ Stories from brands who break the rules — and win
Whether you’re a founder, CMO, or brand strategist, this show is for you.
👉 Subscribe now and join us as we challenge the standard playbook — and build a more human approach to business.
Making the Blueprint - Season Finale!
Making the Blueprint - Season Finale!
Purpose Driven Office Return | #WorkplaceStrategy #Collaboration #Purpose
Leadership Mindset Shift | #LeadershipDevelopment #Mindset #Vision
Highlights - MAKING the Blueprint!
Peak Performance Management | #OperationalExcellence #Capacity #Forecasting
Brand Reputation Impact | #BrandManagement #Reputation #Trust
Training Investment Pays | #LearningDevelopment #SkillsGap #Capability
Integration Challenges Exposed | #SystemsIntegration #TechDebt #Architecture
Strategic Value Unlocked | #StrategicThinking #BusinessTransformation #Leadership
Call Recording Goldmine | #VoiceOfCustomer #BusinessIntelligence #Innovation
Translation Technology Breakthrough #GlobalBusiness #Communication #Accessibility
Escalation Protocols Critical | #ServiceDesign #CustomerJourney #Operations
Distributed Workforce Revolution | #FutureOfWork #RemoteWork #Productivity
Digital Intimacy Matters | #DigitalTransformation #CustomerEngagement #Innovation
From Cost Centre To Insight Hub - The Contact Centre Revolution Has Begun | #ContactCentres
From Cost Centre To Insight Hub - The Contact Centre Revolution Has Begun
Highlights - From Cost Centre To Insight Hub - The Contact Centre Revolution Has Begun
Ask Better Onboarding Questions | #Surveys #ZeroPartyData #Profiling
One To One At Scale | #HyperPersonalisation #AI #CX
Your Phone Knows You | #FirstPartyData #AppleIntelligence #Privacy
Tap To Win Queues | #Frictionless #POS #Throughput
Multipurpose Prints Money | #VenueOps #Concerts #NFL
Shirt Sales Shockwaves | #Merchandising #GlobalFans #Revenue
Design Beats Duct Tape | #ServiceDesign #Ops #CustomerJourney
Social Listening That Acts | #SocialData #Sentiment #RealTime