Julie L. Mohr
Who Am I?
Julie is a dynamic, engaging change agent who brings authenticity, integrity, and passion to practitioners worldwide. Through her books, articles, speaking, consulting, and teaching — her purpose is to spark change in the world with thought-provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her Ph.D. in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. Julie captivates audiences at conferences worldwide on topics of authentic leadership, business strategy, knowledge management, organizational culture, and innovation.
This is my collection of webinars, speaking engagements, press interviews, and I.T. Bytes.
Knowledge Management and GenAI: Changing The Conversation
Platform Teams and The Future Fit Organization
Speakers Video - Clips from Various Speaking Engagements
High Education: Knowledge on Campus
Meet Sherlock: The Knowledge Bot about Knowledge
Advanced Knowledge Management for Global Support Organizations
Continual Professional Development, in or out?
CEM Meets ITSM: A Customer Service Week Event
The ROI of Customer Satisfaction and Continuous Improvement Programs
The Five C's of Service Catalog Management
Manage Service Investments in the Professional Service Organization
The Service Desk: Open for Business
Future of the ISP: Key Social & Technology Advancements & How They Impact the IT Service Provider
How to "Fast Forward" ITSM to Support the Digital Enterprise
Digital Transformation Event - 18 Sep 2019
Our Design Approach
Shine17 Julie Mohr Living in the Disruption Economy
Feed the Bots Strategies to Improve Chat Bots through Knowledge
Your CRM Isnt a Silver Bullet Customer Engagement Strategies
Sacramento HDI 2018 Big Event
Cherwell Fast Forward Service Management
Why Attend 2018 ITSMF Fusion Conference with Malcolm Fry
All Things ITSM Interview – ITSM and the Customer Experience
Why do ITSM professionals need to start considering DevOps?
What do ITSM professionals need to be mindful of in the next couple of years?
What do IT and the business need from each other to thrive?
Reinventing the Customer Experience
Customer Experience Management NorthCoast HDI
Are you a Lifecycle or a Capability Expert? Your Path to ITIL Expert