CallCentreHelper TV
Call Centre Helper is the World's Largest Contact Centre and CX Community. The go-to place for contact centre, customer service and customer experience professionals around the world – with hundreds of thousands of readers flocking to our website each month.
We are a free to access website providing weekly original articles, videos, industry reports, webinars and other content aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively.
The YouTube channel allows us to share interviews and webinar replays from popular articles on the website.
Why Everyone Needs a Mistakes Trophy in Their Contact Centre
Staying Ahead with QA & Call Recording: Pin Point Where an Agent Shines and Where They Need Support
Staying Ahead with QA & Call Recording: Auditor's Role Has Shifted to Reviewing Calls Flagged by AI
Staying Ahead with QA & Call Recording: Technology an Enabler to Augment and Inform Human Judgement
Staying Ahead with QA & Call Recording: Beyond Random Sampling for a Complete View of Performance
Staying Ahead with QA & Call Recording: It's Possible to Understand Sentiment and Contact Reasons
Zendesk CTO Talks HyperArc Acquisition and What's Next
What's Next with VoC: Spot Friction BEFORE Customers Leave
What's Next with VoC: VoC is Finally Becoming Everything We've Always Wanted it To Be
Calabrio CEO Discusses Verint Merger
Interview: What to Expect: Customer Engagement Summit 2025
Interview: RingCentral Acquires CommunityWFM
Interview: NiCE Named Gartner MQ CCaaS Leader
Habits That Kill WFM Strategy: Stop Leaving WFM in a Silo
New Ways Tech is Helping Agents: Automate the Time Off Process to Give Agents Instant Responses
New Ways Tech is Helping Agents: A "Human-in-the-Loop" Approach Fosters Customer Trust
New Ways Tech is Helping Agents: Save Agents From Manual Data Entry
New Ways Tech is Helping Agents: In-the-Moment Guidance Better Supports New Agents
Interview: NiCE Signs $955 Million Deal to Acquire Cognigy
Content Guru Scores 100% Recommendation in Gartner Report
Call Centre Helper - Webinar Replay: Reimagining CX in 2025 and Beyond
Synthflow CEO Announces $20M Funding
Interview: Russell White, Transformation Lead at BlueCrest, and Anne Holmes, SVL
Interview: Michelle McGrath(Assoc. CIPD) and David Ritchie from SSE Airtricity
Interview: Darren Rushworth, President of NiCE International
How to Avoid Scheduling-Induced Burnout
Report Reveals New WFM Findings
Improve Abandon Rate: Align Service Level With Customer Expectations
Improve Abandon Rate: Smart Routing Connect Callers To The Right Agent Faster
Improve Abandon Rate: Put Extra Effort Into Understanding Shorter Abandons