Episode 15 - Listening First, Acting Smarter with Rosie Knight

In this episode, I’m joined by Rosie Knight, Head of Value Delivery, from Orlo, a Community Engagement Platform designed to help public sector clients create safer, more sustainable communities.


Rosie and I explore how tools like Orlo can support the humans doing this work, not replace them, by surfacing what leaders need to see and what residents are really feeling. We get into structure, culture, and why it is not enough to just collect data or post more content. At the heart of it, this is a conversation about listening first, building trust over time, and giving government communicators permission to focus on fewer things that make a bigger impact.


Learn more at https://orlo.tech/


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About Dana
Dana Berchman is an award-winning expert in marketing and communications with a gift for leading teams, connecting people, and telling the human story. An experienced innovator, public speaker and media professional, Dana is a proven expert at developing communication strategies, maximizing reach, creating digital roadmaps for cities and organizations, and delivering data-driven results with heart.