How Grievance Procedures Are Harming Culture and Killing Productivity with David Liddle

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In this episode of The Power Between by Ideas for Leaders, host Roddy Millar speaks with David Liddle, Founder and CEO of The TCM Group | Putting People First™️, Founder & President of the People & Culture Association (PCA), and Founding CEO of Transforming Work, an expert in conflict resolution. David shares his journey from starting his business in 2001 to becoming a key figure in promoting people-first leadership and organizational culture. He discusses the importance of resolving conflict constructively and how creating positive, people-centered cultures can drive organizational success. David also highlights the challenges of shifting away from traditional grievance and disciplinary processes toward more effective and empathetic approaches to conflict management.

David shares how his work in conflict resolution helped shift organizational cultures toward people-first approaches. He explains how involving people in decision-making and focusing on communication and respect led to better outcomes in challenging situations. David shows how building trust, creating positive environments, and addressing conflict constructively helped organizations grow and thrive, leading to improved productivity and a stronger sense of purpose.

Key Topics:
1. Building People-First Cultures: How David’s work in conflict resolution helped organizations shift toward a people-centered approach.
2. Participative Leadership: Why involving teams in decision-making fosters trust and drives success in difficult times.
3. Transforming Workplace Norms: How challenging outdated systems like grievance procedures led to more effective conflict management.
4. Creating Positive Environments: How promoting respect, empathy, and clear communication helped organizations thrive.
5. Sustaining Growth: How building a people-first culture helped organizations improve productivity and create stronger, more resilient teams.

Timestamps:
[00:00] Teaser
[01:17] David introduces his background in conflict resolution
[03:45] The link between organizational culture and productivity
[05:06] Senior leadership's role in shaping culture
[08:56] The impact of leadership at all levels
[14:18] Transforming workplace norms for a better future
[18:03] Introducing integrated people policies
[21:31] Re-thinking the employee handbook and traditional policies
[26:50] The need to rethink traditional employee handbooks and policies
[29:21] Recognizing the need for empathy and dialogue in conflict resolution
[43:26] The future of leadership in a changing work environment
[45:07] How empathy and curiosity lead to better conflict resolution
[48:14] The role of empathy in decision-making and leadership
[51:45] The cost of not addressing conflict and the impact on organizational health

📚 Resources:
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Follow our guest, David Liddle:
LinkedIn:   / liddledavid  

Follow our Guest’s Companies:
The TCM Group | Putting People First™️
LinkedIn:   / thetcmgroup  
Website: https://thetcmgroup.com/
People & Culture Association (PCA):
LinkedIn:   / people-culture-association  
Website: https://www.peopleprofessionals.org/
Transforming Work:
LinkedIn:   / transforming-work  

Follow the Host, Roddy Miller:
LinkedIn:   / roddymillar  

Follow Ideas For Leaders:
Website: https://ideasforleaders.com/
LinkedIn:   / ideas-for-leaders  
Instagram:   / ideasforleaders.dlq  
Facebook:   / ideasforleaders  
X (Twitter): https://x.com/ideas4leaders

Listening Links:
Spotify: https://open.spotify.com/show/2NHgbWd...
Apple Podcasts: https://podcasts.apple.com/us/podcast...
Podcast site: https://ideasforleaders.com/

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