Hidden Costs of ERP Customization: Lessons from a $600M Failure

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ERP customization is one of the biggest reasons projects fail, go over budget, or spiral into technical debt. In this video, we break down the true risks of over-customization—and how to avoid them.

From real-world examples like Lidl’s $600M ERP failure, to the differences between ERP customization vs. configuration, we’ll show you how to stay flexible without breaking your system.

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Timestamps:
00:00 - Intro
00:37 - The Real-World Cost: Lidl’s $600M Failure
01:35 - Hidden Cost #1: Upgrade Breakage
02:02 - Hidden Cost #2: Support & Maintenance Lock-In
02:38 - Hidden Cost #3: Compounding Technical Debt
03:14 - ERP Configuration vs. Customization
06:03 - Choosing the Right ERP from the Start

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