How to build an auto triage AI agent with Copilot Studio

📺 See how Rapid Circle’s Bhushan Gawale and Shrushti Shah build an autonomous auto‑triage agent in Copilot Studio that monitors a shared inbox, extracts details, and files structured bugs in Azure DevOps—complete with priority/severity, acknowledgements, and knowledge-based responses. They also demo a follow‑up agent that links replies to existing tickets, updates work items, and emails status—showing an end‑to‑end pattern you can adapt to Jira, ServiceNow, and more.

📽️ This demo is from the Power Platform monthly call - 20th of August 2025 -    • Microsoft Power Platform community call – ...  

ℹ️ Everyone is welcome to these calls! You as well - download recurrent invites from https://aka.ms/community/calls

✨ Presenter(s):
• Bhushan Gawale (Rapid Circle) |   / bhushangawale  
• Shrushti Shah (Rapid Circle) |   / shrushti-shah-bba565162  

📖 Resources:
• Automate software bug reporting with the Auto Triage AI Agent - https://learn.microsoft.com/en-us/pow...
• Microsoft Power Platform and Copilot Studio Architecture Center - https://learn.microsoft.com/en-us/pow...

#powerplatform #copilot #copilotstudio

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