AWS re:Invent 2025-The AI revolution in customer support: Building predictive service systems-SPS315
Автор: AWS Events
Загружено: 2025-12-10
Просмотров: 2069
Discover how AWS is using Generative AI to transform customer support from reactive to proactive. We'll show how large language models and AI agents are improving customer satisfaction and efficiency. Topics include smart case routing, context-aware support, early problem detection, and responsible AI use. We'll share real results and discuss balancing AI capabilities with human touch.
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