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High Return Hospitality: Operational Excellence Meets Emotional Connection
Автор: Agilysys Inc
Загружено: 2024-08-23
Просмотров: 37
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The difference between “service” and “hospitality” is the difference between being “well-run” and being “well-loved.” Excellent service (‘well-run”) requires well-defined and adhered-to protocols.
Hospitality (“well-loved’) adds empathy, personal connections and teams inspired to act outside of protocols when warranted. Attendees will discover the balance of operational efficiency and emotional connection necessary to yield High Return Hospitality.
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