What is Customer Experience Management? (CXM or CEM)

array(20) { ["Rhanu0SucIc"]=> object(stdClass)#5561 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "Rhanu0SucIc" ["related_video_title"]=> string(152) "Юлия Высоцкая — впервые о состоянии дочери Маши, 140 миллиардах и пополнении в семье" ["posted_time"]=> string(21) "1 день назад" ["channelName"]=> NULL } ["OPiXobBnCKI"]=> object(stdClass)#5575 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "OPiXobBnCKI" ["related_video_title"]=> string(65) "Why Your Less-Experienced Colleagues Are Promoted Instead of You!" ["posted_time"]=> string(21) "2 года назад" ["channelName"]=> NULL } ["35gL3YIQ5DM"]=> object(stdClass)#5562 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "35gL3YIQ5DM" ["related_video_title"]=> string(87) "Why Companies Fail at Customer Experience | Yves Van Vaerenbergh | TEDxKULeuvenBrussels" ["posted_time"]=> string(21) "3 года назад" ["channelName"]=> NULL } ["NyqluJve3MM"]=> object(stdClass)#5559 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "NyqluJve3MM" ["related_video_title"]=> string(53) "Что такое клиентский опыт (CX)?" ["posted_time"]=> string(19) "1 год назад" ["channelName"]=> NULL } ["db57W_NvnzY"]=> object(stdClass)#5554 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "db57W_NvnzY" ["related_video_title"]=> string(39) "What is Customer Experience Management." ["posted_time"]=> string(19) "1 год назад" ["channelName"]=> NULL } ["Ooo8ITB9-Fg"]=> object(stdClass)#5570 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "Ooo8ITB9-Fg" ["related_video_title"]=> string(90) "Experience Management (XM) and Customer Experience (CX) with Alicia Tillman, SAP (CxOTalk)" ["posted_time"]=> string(19) "6 лет назад" ["channelName"]=> NULL } ["Em7NPWmyw6w"]=> object(stdClass)#5551 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "Em7NPWmyw6w" ["related_video_title"]=> string(45) "The SERVICE in Customer Service | Simon Sinek" ["posted_time"]=> string(21) "3 года назад" ["channelName"]=> NULL } ["ZekU_fzPXvw"]=> object(stdClass)#5571 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "ZekU_fzPXvw" ["related_video_title"]=> string(148) "Вы просыпаетесь в 3 часа ночи? Вашему телу нужна помощь! Почему об этом не говорят?" ["posted_time"]=> string(23) "1 месяц назад" ["channelName"]=> NULL } ["r5eWqS_mzfY"]=> object(stdClass)#5556 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "r5eWqS_mzfY" ["related_video_title"]=> string(47) "Customer Experience | Yassmin Shahin | TEDxPSUT" ["posted_time"]=> string(19) "1 год назад" ["channelName"]=> NULL } ["KeS8fLJzbrQ"]=> object(stdClass)#5569 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "KeS8fLJzbrQ" ["related_video_title"]=> string(47) "2021 customer experience strategies (new study)" ["posted_time"]=> string(21) "4 года назад" ["channelName"]=> NULL } ["pAjPFOgTTUs"]=> object(stdClass)#5550 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "pAjPFOgTTUs" ["related_video_title"]=> string(68) "The 6 pillars of the Customer Experience Framework - An introduction" ["posted_time"]=> string(19) "6 лет назад" ["channelName"]=> NULL } ["OMMLP5UngvA"]=> object(stdClass)#5560 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "OMMLP5UngvA" ["related_video_title"]=> string(99) "Мобильным интернетом все не ограничится. Сергей Бойко" ["posted_time"]=> string(24) "10 часов назад" ["channelName"]=> NULL } ["VFXwfOaWoa4"]=> object(stdClass)#5555 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "VFXwfOaWoa4" ["related_video_title"]=> string(28) "Customer Experience Strategy" ["posted_time"]=> string(19) "5 лет назад" ["channelName"]=> NULL } ["5Nd80oV3rmU"]=> object(stdClass)#5552 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "5Nd80oV3rmU" ["related_video_title"]=> string(76) "Говори уверенно: техника лидера за 8 минут" ["posted_time"]=> string(23) "1 месяц назад" ["channelName"]=> NULL } ["lqaO53DJsYk"]=> object(stdClass)#5553 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "lqaO53DJsYk" ["related_video_title"]=> string(131) "Полное руководство по управлению клиентским опытом (CXM) для предприятий" ["posted_time"]=> string(21) "2 года назад" ["channelName"]=> NULL } ["Oa7k3S2vnus"]=> object(stdClass)#5541 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "Oa7k3S2vnus" ["related_video_title"]=> string(28) "Defining Customer Experience" ["posted_time"]=> string(19) "5 лет назад" ["channelName"]=> NULL } ["feqVpMtRyMU"]=> object(stdClass)#5542 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "feqVpMtRyMU" ["related_video_title"]=> string(69) "Customer Experience Metrics: NPS, CSAT or Customer Effort: Explained!" ["posted_time"]=> string(19) "6 лет назад" ["channelName"]=> NULL } ["cEAv4D5OXvE"]=> object(stdClass)#5548 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "cEAv4D5OXvE" ["related_video_title"]=> string(56) "How is Customer Experience Management Different From CX?" ["posted_time"]=> string(21) "4 года назад" ["channelName"]=> NULL } ["H1UTA5ckoJ0"]=> object(stdClass)#5549 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "H1UTA5ckoJ0" ["related_video_title"]=> string(35) "Business Strategy: What is Inbound?" ["posted_time"]=> string(19) "5 лет назад" ["channelName"]=> NULL } ["2gxnr3r1YVU"]=> object(stdClass)#5547 (5) { ["video_id"]=> int(9999999) ["related_video_id"]=> string(11) "2gxnr3r1YVU" ["related_video_title"]=> string(0) "" ["posted_time"]=> string(19) "6 лет назад" ["channelName"]=> NULL } }