The 3 C’s Every Service Technician Must Master (Confidence, Competence & Control)

What makes a great service technician? It’s not just tools or technical knowledge—it’s mastering the 3 C’s: Confidence, Competence, and Control.

In this episode of Windshield Time, Chris Elmore and James “J Dub” Walker dive deep into how HVAC, plumbing, and electrical technicians can build the skills and mindset that customers trust.

Inside this episode you’ll learn:

-Why confidence is contagious and the #1 quality customers notice first
-How to turn knowledge into true competence (and avoid imposter syndrome)
-Why practice and repetition create long-term technician success
-How to balance efficiency, effectiveness, and technology in troubleshooting
-The role of mentorship and senior technicians in building younger techs’ confidence

Whether you’re new to the trades or leading a service team, this episode will show you how to level up your technician training, customer trust, and overall performance.

Hit the subscribe button for weekly new episodes—packed with real, in-the-field sales training for techs who want to level up.

If something we covered hit home for you, drop a comment below.

Let’s keep turning windshield time into learning time.

FIND THIS EPISODE ON:

Spotify: https://open.spotify.com/show/5DlsGAB...

Apple Podcasts: https://podcasts.apple.com/us/podcast...

Or catch all episodes at: [https://www.servextra.com](https://www.servextra.com/)

#ServiceTechnician #HVACTechnician #PlumbingBusiness #ElectricalBusiness #TechnicianTraining #CustomerTrust #HVACPodcast #WindshieldTime #serviceexcellence