What Is Reverse Logistics?

Reverse logistics refers to the process of managing the flow of products, materials, or goods in the opposite direction of the typical supply chain. It involves handling various activities such as product returns, repairs, refurbishments, recycling, or disposal. Reverse logistics encompasses the entire lifecycle of a product after it has been sold and includes tasks like customer returns management, sorting, inspecting, and determining the appropriate course of action for each returned item. The goal of reverse logistics is to optimize operations, minimize costs, and maximize value recovery while adhering to regulations and environmental sustainability practices. This process requires effective coordination, efficient inventory management, streamlined communication with customers, and the ability to assess each returned item to determine the most appropriate next steps.

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