The Future of L&D: How AI is Changing the Game

As a learning and development (L&D) professional, it's easy to feel like your skills are falling behind or that your once vital job role is being replaced by the likes of artificial intelligence (AI).

In this clip from the TrainingPros webinar Not Another AI Webinar: 4 Things You Wish You Knew About Artificial Intelligence JD Dillon (@learngeek) explores the evolving position of L&D professionals as technology empowers individuals to access knowledge and information directly.

Specifically, JD discusses how AI will affect the role of L&D in the workplace and what these changes mean for the future of learning development.

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ABOUT JD DILLON
JD Dillon is a veteran talent development leader, former Disney cast member, and dedicated Back to the Future aficionado.

JD became a learning and performance expert over two decades working in operations and talent management with dynamic organizations, including The Walt Disney Company, Kaplan, and AMC Entertainment. He continues to apply his passion for helping people do their best work every day as Axonify's Chief Learning Architect and Founder of @learngeek.

JD is a respected author, keynote speaker, advisor, podcaster, and host. He specializes in modern learning practices, including frontline enablement, micro-learning, knowledge sharing, ecosystem strategy, and AI-powered solutions. His new book, The Modern Learning Ecosystem, is a personal, practical, humorous take on the role L&D must play to build disruption-ready organizations.

JD has never ridden a bicycle...

MORE ABOUT JD DILLON
Connect with JD Dillon on LinkedIn:   / jddillon  
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TRANSCRIPT
Here's a very rough representation of today. Learning and development playing kind of the middle person role, where on the left, you have the people who are providing expertise and information, subject matter experts, management, executives, HR, project leaders, all these of different folks.

On the right, you have the audience, different groups within the workforce. In the middle sits learning and development. Yes, there are back channels. People can go around us in various ways to provide information and training directly to audiences without our support. Maybe the audience is using open source materials or generating their own content. Generally speaking, we sit in between the people who know, and the people who need.

This is what I believe we're turning into as learning and development. They'll have the providers of information, subject matter experts. on the left, you have the users of information on the right. Instead of us sitting in between, I believe that's where the technology comes into play, and they both get their hands on the button now

In order for people to access information from the right side, they may be able to take control without needing that person in the middle on the left to generate content and information. They may not need a person in the middle. They may be able to leverage technology, but we're still in the picture, because we're sitting underneath that technology, and making sure that the tools are built in the right way, that they have access to the right data, the right information, so we can facilitate that connection point between those who need and those who know in a meaningful way. I believe this technology is what's finally going to get learning and development out of the middle. The reality is, there's only so many resources we have, only so many problems we can address.

That's what I believe the picture of learning and development in the workplace is becoming, and it's meaningfully going to shift the role that we play.

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