Toyota President Akio Toyoda's testimony to the U.S. House of Representatives Committee

"I take the utmost pleasure in offering vehicles that our customers love, and I know that Toyota’s 200,000 team members, dealers, and suppliers across America feel the same way."

"However, in the past few months, our customers have started to feel uncertain about the safety of Toyota’s vehicles, and I take full responsibility for that."

" I myself, as well as Toyota, am not perfect. At times, we do find defects. But in such situations, we always stop, strive to understand the problem, and make changes to improve further."

"we never run away from our problems or pretend we don’t notice them."

"By making continuous improvements, we aim to continue offering even better products for society."

"At Toyota, we believe the key to making quality products is to develop quality people. "

"Each employee thinks about what he or she should do, continuously making improvements, and by doing so, makes even better cars."

"These priorities (First; Safety, Second; Quality, and Third; Volume) became confused, and we were not able to stop, think, and make improvements as much as we were able to before, and our basic stance to listen to customers’ voices to make better products has weakened somewhat. "

"I regret that this has resulted in the safety issues described in the recalls we face today, and I am deeply sorry for any accidents that Toyota drivers have experienced."

"For me, when the cars are damaged, it is as though I am as well. I, more than anyone"

"Even more importantly, I will ensure that members of the management team actually drive the cars, and that they check for themselves where the problem lies as well as its severity.

"I myself am a trained test driver. As a professional, I am able to check on problems in a car, and can understand how severe the safety concern is in a car."

"My name is on every car. You have my personal commitment that Toyota will work vigorously and unceasingly to restore the trust of our customers."