Hotel Front Office: An Introduction

The front office is the first department where the guest encounters at a business place. The first place you see after entering the building is the lobby. In the lobby, you will find a desk called reception. Receptionist assists the customer for all his requests/queries/requirements/information etc. In a hotel front office is like a one-stop solution for all guest problems. Few of the functions performed by front office personnels are as follows:
1. Taking reservation/booking of hotel rooms.
2. Handling queries related to hotel facilities and services.
3. Greeting and warm welcoming of guest
4. Fulfilling registration process
5. Processing ‘C’ form in case of a foreigner
6. Allocating rooms and Issuing room key
7. Luggage handling
8. Foreign Exchange
9. Bill settlement
10. Handling pick up and drop
11. Coordinating guest services

Hotel Front Office: Sections/Sub Departments – Reservation, Bell Desk, Concierge, Lobby, Reception etc.:    • Hotel Front Office: Sections/Sub-Departments  

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