Live from Travelers’ Risk Control Lab: Bringing Science to Insurance Risk

How does forensic science inform claim investigations? We took a look inside Travelers’ nationally accredited Risk Control Lab, where engineers, scientists and technicians help to uncover the facts behind losses. We went behind the scenes to see how we analyze losses, identify emerging risks and bring science to claim handling. Discover how our forensic expertise also helps us identify loss trends and develop information that can help protect customers and prevent future losses.

This program is the third webinar in a three-part series on Travelers Claim. Explore the series:

Part one: Live from Claim University: Behind the Scenes at Travelers’ Flagship Educational Hub: https://institute.travelers.com/webin...

Part two: Live from the CAT Center: Where Expertise Meets Innovation: https://institute.travelers.com/webin...

This program is presented as part of the Travelers Institute’s disaster preparedness initiative, which works to raise awareness about the risks posed by natural disasters and how communities and businesses can respond and recover. Learn more: https://institute.travelers.com/disas...

The Travelers Institute’s webinar series explores pressing topics at the intersection of insurance, business and public policy. Learn more: https://travl.rs/3mQ3wRR.

Travelers works to make its content accessible to all, including those with disabilities. A transcript of this program will be posted here shortly. If you have questions, please call or email us at 1.866.336.2077 or [email protected].

0:00 – Welcome.
3:04 – The Travelers Risk Control Lab includes three labs and a team of 60 chemists, engineers and digital forensics professionals with over 1,000 years of collective experience.
11:36 – The Risk Control Lab includes an industrial hygiene lab that helps business customers enhance workplace health and safety.
18:52 – The forensic exam rooms at the lab allow experts to take a closer look at evidence in a controlled environment.
27:05 – Every year, the Travelers Risk Control Lab processes over 5,000 pieces of physical and digital evidence that provide key insights into the causes of claims.
40:54 – The lab is part of Travelers Risk Control, which offers a variety of resources that agents and brokers can use to better help their customers.