How to Build Rapport in Customer Service | Call Center

Building strong rapport with customers is key to providing exceptional service! In this video, I’ll walk you through simple but effective techniques to instantly connect with your customers, make them feel valued, and turn every interaction into a positive experience. Whether you’re a seasoned pro or just starting out, these tips will help you level up your customer service skills and build lasting relationships.

00:00 Why build rapport?
00:53 Tip #1
01:25 Tip #2
02:55 Tip #3
05:17 Tip #4