Ep 42 | BTI | Rethinking Friction: Payments Lessons for Insurers with Monoova
Автор: Kanopi
Загружено: 2025-11-16
Просмотров: 11
What does the future of payments mean for insurers? A lot more than you think.
In this episode of Building Tomorrow’s Insurer, host Nigel Fellowes-Freeman is joined by Ed Wiley and David Greene from Monoova — Australia’s leading account-to-account payments automation platform.
Together, they explore:
Why insurers still rely on outdated payment rails
How PayTo, NPP, and instant settlement will reshape premiums & claims
The commercial realities behind card fees, surcharges, and reconciliation
Why customer experience lives or dies at the moment money moves
How to modernise payments without ripping out core systems
What the insurance industry can borrow from e-commerce, fintech, and utilities
The role of AI in future payment flows and agent-driven commerce
Monoova handles over 50% of all PayTo payments in Australia — and their insights reveal what insurers must prepare for before BECS shuts down in 2030.
If you're building the future of insurance, this conversation is essential.
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