FREE SOP Masterclass "Beginner's Guide"

Can you think of a moment at work where things were in complete disarray? Maybe there were staff operating differently. Maybe there was a legitimate emergency taking place.

If you can think of one of those moments - ask yourself: “What was the cause of it?”.

In these unfortunate situations there are only 3 things that could have caused it:

There was no written process to follow.
There was a written process to follow but people weren’t following it.
There was a written process to follow, but it didn’t take into account specific circumstances or steps.

These situations don’t ever need to happen again, and today we will show you how.

Welcome to our SOP Masterclass!

Here are our goals for today:

Define what an SOP is and why you need them.
Understand the 6 ingredients to develop an SOP.
Review SOP samples together.
Understand what to include in an SOP (Technicalities).
Review businesses that have grown to elite levels by leveraging SOPs.
Identify the top 5 processes in your business that you need an SOP for.

What is a Standard Operating Procedure?
A SOP is a detailed, documented set of instructions that outlines how to perform a specific task or process consistently and efficiently.

What is business like without SOPs?
Inconsistent Results - Every time someone does a task, it's slightly different.
Wasted Time - Training new employees is a headache without systems in place.
Lost Revenue - Small inefficiencies add up very fast.
Frustrated Customers - No one likes waiting on a disorganized company.

Why do you need SOPs for your business?
Safety - If your business is involved in anything physical (construction, manufacturing, energy) you run a serious safety risk if processes are not coordinated.
Cohesion - When everyone operates the same, and someone has a day off nothing stops, because the next person knows the process and their role.
Scalability - When your processes are coordinated you can take on more work and actually look organized doing so.
Kaizen - A business philosophy based on making positive changes on a regular basis, as to improve productivity. You cannot practice Kaizen without SOPs.
Efficiency - Research suggests that organizations with clear SOPs outperform their competitors by 31%

How does business feel with fully integrated SOPs?
Everything is second nature.
Continuously improving.
Employee Retention.
Confidence.
Increased Revenue and Profits
Improved Customer Experience

What are the ingredients for developing an SOP?
Existing Processes (If you have an outline how something should be done - build on it)
Technology (If you can leverage technology to develop an SOP go for it - just check it)
Team (Inclusion of people who perform the tasks, safety, and management)
Accessibility (Ensure you are working in a secure, shared document)
Communication (If something is added ensure that all team members are tagged)
Review & Refinement (Go through the process on paper multiple times and in practice)

SOP Sample Review!
These are sample SOPs, focused on “Foundational Processes”.
SOP Sample 1: Installing a Water Main

What to include in an SOP? (SOP Technicalities)
There are 8 items that should be included in every successful SOP. Here they are:

Title
Effective Date
Purpose
Scope
Roles and Responsibilities
Safety Considerations
Documentation and Records
Procedure

Businesses that have grown to elite levels by leveraging SOPs. Our SOP Consultant dives into some of the world’s top companies that have leveraged standard operating procedures to grow to elite levels.

What are your top 5 processes? We ask you what your top 5 processes are so you can begin developing them.

Please feel free to reach out to our team of SOP writers at www.bsbcon.com