#Jira

Welcome, new Jira Service Management (JSM) agents! 🚀 Are you just getting started with JSM and feeling a bit overwhelmed? This ultimate beginner's guide is exactly what you need! In just 10 minutes, we'll walk you through everything a new agent needs to know to confidently manage customer requests and deliver excellent service.

This video is specifically designed for help desk agents, IT support specialists, customer service representatives, and anyone new to using Jira Service Management for ticket management.

What you'll learn in this JSM tutorial:

🚀 JSM Basics & Key Terminology: Understand essential concepts like requests, issues, projects, workflows, queues, and SLAs.
🚀 Navigating Jira Service Management: Learn how to find your way around the JSM portal, switch projects, and effectively use queues to prioritize your work.
🚀 Managing Customer Tickets: Discover how to open, understand, and update issues. We'll cover assigning tasks, changing statuses, and resolving customer inquiries.
🚀 Effective Communication: Master public and internal comments to keep customers informed and collaborate seamlessly with your team.
🚀 Best Practices for New Agents: Get practical tips to help you quickly become a JSM pro and provide top-notch support.

Whether you're managing IT incidents, HR requests, or general customer support tickets, this video will give you the foundational knowledge you need to hit the ground running with Jira Service Management. Say goodbye to confusion and hello to efficient ticket management!

👉 Don't forget to Like this video, Subscribe to the channel for more JSM tutorials and productivity tips, and leave a comment below with your biggest JSM question!

Who is this video for?
New Jira Service Management Agents
Help Desk Professionals
IT Support Specialists
Customer Service Representatives
Anyone new to JSM or Atlassian Jira products
Teams implementing Jira Service Management
Support Team Members

Looking for more?
💭 Learn Project Management - https://shorturl.at/zDVGB
📚 Check out my blog here - https://www.hean.tech/
🏫 My online learning here - https://www.hean.tech/online-learning...
🔗 Follow me on LinkedIn -   / robert-hean  
💬 Join the Atlassian Study Community Discord for a live group chatting about Jira, Confluence and more - https://mee6.xyz/i/KcjpjRJU3b

#JiraServiceManagement #helpdesk #itsupport #atlassian #atlassianchampion

Chapters---------------
00:00 - Start
00:50 - What is Jira Service Management?
03:34 - Navigating Jira Service Management
06:47 - Hands-On with Work Items in Jira Service Management
12:38 - Jira Service Management Best Practices