Saa$y MSP Community Call | 11.6.25

From virtual conferences to AI-driven cyber threats, this week’s call covered a wide range of hot topics shaping the MSP world. The team shared insights from DattoCon and IT Nation, discussed new Microsoft offerings, and tackled the growing dangers of AI-powered phishing and impersonation campaigns.

🔍 Key Topics Covered:

🏢 Team updates: new offices, event recaps, and DattoCon reflections
💬 Virtual DattoCon success: 2,700 registrants + 700 live attendees
💰 Kaseya billing evolution: CMQ model rolling out Dec–Jan for SaaS, DataRMM & K365
🛡️ Security incident response: SaaS Alerts + Rocket Cyber remediation
🔐 SonicWall breach: API compromise by state-sponsored actor + transparent comms
☁️ Cloud backup discussions: NSM platform vs. legacy recovery systems
🤝 Client empathy: managing difficult interactions with understanding
📊 Fortified dashboard updates: Defender anti-phishing + anti-spam threat policies
💼 Microsoft updates: new “E5 Lite” SKU + Business Premium Purview add-on
🎓 Right of Boom event preview: Feb 3–6 workshops with Ben & Charles
🤖 AI threat surge: phishing sites auto-generated via tools like Lovable
🕵️‍♂️ Scattered Spider + nation-state actors targeting MSPs through social engineering

💡 Takeaway: MSPs face new frontiers in AI-driven security, billing modernization, and customer experience — adaptability and transparency are the keys to thriving in 2025.

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