AIVA Agent Demo | Real-Time AI Call Transcription & Smart Suggestions

Great calls create great customer experiences but only when your agents have the right clarity and support in the moment.

In this demo, Team 1 showcases a powerful AI agent that listens to calls in real time inside Salesforce CTI, transcribes every word, reads sentiment, and guides agents with intelligent suggestions as they speak. It makes calls faster, clearer, and more confident. You’ll see a live student–counselor scenario where the AI agent improves accuracy, lowers manual work, and helps the counselor respond with the right information at the right time.

Who this demo is for:

The AI agent is ideal for Salesforce leaders, support teams, call centers, CX heads, enrollment teams, and anyone looking to bring AI intelligence into frontline conversations.

Why watch this demo:
• See real-time transcription inside Salesforce
• Understand how sentiment detection improves call handling
• Watch AI suggestions boost agent accuracy
• Learn how auto-tagging and logging cut manual work
• Explore how call coaching reduces training time

If you’re exploring how AI can elevate live conversations inside Salesforce, this walkthrough is a great place to start.

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