Use D365 Copilot AI to Personalize Customer Communications

🔴 Use D365 Copilot AI to Personalize Customer Communications
📅 December 8 · 11 PM IST – Set Reminder ▶️

Personalized communication is now the heart of successful customer engagement — and Dynamics 365 Copilot gives teams the AI-powered boost they need to deliver it at scale. Whether you're in sales, service, field operations, or marketing, Copilot helps you craft smarter responses, automate workflows, and tailor every interaction to the customer’s needs.

In this practical 1.5-hour session, you’ll explore how Copilot transforms communication across key Dynamics 365 applications using intelligent recommendations, automation, and real-time insights.

Led by Frank Oguche, this session is perfect for CRM users, sales teams, service agents, field technicians, marketers, and business leaders looking to upgrade their customer communication strategy with AI.

🔍 What you’ll learn:

Sales Communication with Copilot
Prioritize leads, draft personalized emails, and act on next-best recommendations to accelerate deal closures.

Customer Service Acceleration
Respond faster using AI-suggested replies, knowledge article recommendations, and real-time agent assistance.

Field Service Optimization
Support technicians with intelligent scheduling, summarized work orders, and guided troubleshooting assistance.

AI for Marketing Personalization
Generate tailored campaign content, design customer journeys, and build AI-driven audience segments.

Perfect for teams wanting to strengthen customer satisfaction, reduce resolution time, improve engagement, and scale personalization effortlessly using D365 Copilot.

Speaker:
Frank Oguche
Corporate Trainer | Koenig Solutions Pvt. Ltd.

📢 Social Links:
🔗 Koenig Solutions: https://www.koenig-solutions.com
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🔗 Twitter: https://x.com/KoenigSolutions
🔗 More webinars: https://www.koenig-solutions.com/upco...

🤝 If your goal is stronger, smarter, and more personalized customer communication, this Copilot session gives you the complete blueprint.
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