5 Things Tradespeople Get Wrong Dealing With Customers w/ Alexa MacArthur

Great work isn’t enough. If you want a thriving trades business, you need to master customer relations too.

In this episode of the FieldRocket Podcast, host Tulloch Priest chats with Alexa, a director-turned-trades software expert, about how good communication, honesty, and a little empathy can turn a first-time client into a lifelong customer.

From dealing with payment disputes to building trust, this is one every tradesperson should hear 👇

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Timestamps:
0:00 - Teaser
0:49 - Who Is Alexa MacArthur?
1:34 - Why You Should Care About This Conversation
2:30 - By Helping Your Customers You're Helping Yourself In The Long Term
4:30 - If You Prefer Specific Manufacturers, Explain Why
6:55 - If You Explain Additional Costs Then They're Not Seen As 'Money-Grabs'
7:56 - Make Customers Feel Heard To Keep Them On Your Side
10:06 - Improving Customer Relations Means Far Less Unpaid Invoices
14:00 - If There's A Problem Get As Much Info As Possible
14:40 - Is The Customer Always Right?
16:45 - Categorising Customers You're All Too Familiar With
20:45 - Story: How Alexa Converted A Demanding & Unhappy Customer To A Superfan
22:52 - Why It's Always Better To Own A Mistake Or A Problem

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