ISO 22163:2013 Deep Dive – Clause 8.10 to 9.1.3 Explained | IRIS Certification Training Part 9

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ISO 22163:2013 (IRIS) – Part 9

Obsolescence Management & Performance Evaluation (Clauses 8.10 to 9.1.3)

This training video is Part 9 of the comprehensive ISO 22163:2013 (IRIS Rev. 03) series and focuses on two critical areas for railway organizations: Obsolescence Management and Performance Evaluation. These clauses ensure long-term product sustainability, operational excellence, and data-driven decision-making across the railway supply chain.

🔹 Obsolescence Management (Clause 8.10)

Railway products are designed for long life cycles, making proactive obsolescence management essential. This session explains how organizations shall establish a structured obsolescence management process using the EIM (Effective Implementation Methodology) approach, including:

Identification and risk assessment of obsolescence

Development and maintenance of an obsolescence management plan

Regular review and update of risks and mitigation actions

Communication across stakeholders and supply chain

Anticipation and management of future obsolescence-related issues

The objective is to minimize operational, safety, cost, and availability risks caused by obsolete components, technologies, or materials.

🔹 Performance Evaluation – Monitoring, Measurement, Analysis & Evaluation (Clause 9.1)

This section provides a detailed understanding of how performance evaluation is strengthened in ISO 22163, building on ISO 9001:2015 with railway-specific supplements.

General Monitoring & Measurement
Organizations are required to define and monitor Performance Indicators (PIs) using an IEIM/EIM-based process, aligned with Annex C. Each PI shall clearly specify:

Related process or activity

Calculation method

Target and acceptance criteria

Responsible owner

Cascading and reporting mechanism

Data sources and actions in charge

Key monitored areas include customer satisfaction, delivery performance, nonconformities, Quality–Delivery–Cost (QDC), project costs, customer response time, production capacity, resolution time, and downtime.

Customer Satisfaction
The video explains how customer satisfaction shall be actively managed through:

Systematic feedback collection and analysis

Capturing learning and solutions as recorded knowledge

Sharing lessons learned across the organization

Linking communication outcomes to corrective actions as per Clause 10.2

Maintaining a defined EIM-based customer satisfaction process

Analysis & Evaluation
Organizations must analyze all relevant data and information, including KPIs and PIs, to:

Evaluate conformity and effectiveness of processes

Identify trends and deviations from targets

Trigger corrective actions where targets are exceeded or not met

Support evidence-based management reviews and continual improvement

🎯 Who should watch this video?

IRIS / ISO 22163 implementers and auditors

Railway OEMs, system integrators, and suppliers

Quality, project, reliability, and performance managers

Professionals involved in lifecycle management and operational excellence

📌 Stay tuned for the next part of the ISO 22163 training series as we continue the journey toward robust, safe, and sustainable railway quality management systems.

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