Agentic AI for SaaS: From Dashboards to Decisions

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Agentic AI for SaaS: From Dashboards to Decisions

Dashboards are out. Agentic AI is here—turning SaaS into outcome-driven systems.

Guest Intro: In this episode, Jennifer Grün, Senior Specialist for Generative AI & ML at AWS, explains how founders can use multi-agent workflows for pricing, BI, and customer support—while staying compliant with the EU AI Act.

What You'll Learn:
– How agentic AI shifts SaaS from automation to outcomes
– The 3 SaaS plays: agent as feature, enabler, or full product
– High-ROI use cases: pricing optimization, BI anomaly detection, support triage
– How to map agents to EU AI Act risk tiers and use compliance as a GTM wedge
– Culture change: AI literacy, “AI whisperers,” and safe experimentation

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AWS Startups is a proud sponsor of this week’s episode of Startuprad.io. Visit startups.aws to find out how AWS can help you prove what’s possible in your industry.
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Timestamps & Chapters
00:00 – Intro: What is Agentic AI for SaaS?
03:15 – Agents vs Automation: Outcomes, Not Dashboards
08:40 – Feature, Enabler, or Product? How to Ship Agents
15:20 - Pricing Optimization Agents Explained
20:45 - BI Agents: From Dashboards to Anomaly Detection
25:30 - Customer Support Agents in Action (NPS Wins)
33:05 - Multi-Agent Marketplaces & Governance Challenges
41:15 - EU AI Act: Risk Tiers, Logs & Compliance Advantage
48:40 - Culture Change: AI Literacy, Whisperers & Playgrounds
53:20 – SaaS 2028 Outlook: From Productivity to Outcome Ownership
59:00 – Final Advice & Outro

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