Using AI to Turn their Support Team into a Product Team!

Kenan Akbas is a serial entrepreneur, founder and Chief Product Officer. He's previous startup was acquired and he is currently the founder of an AI Product Management tool, alignwith.io.

In this month's webinar, I sat down with Kenan to get his thoughts on AI and how it's shaping products, companies and product management.

In our conversation, we discuss:
How certain roles will be replaced by AI
What AI is good vs not so good at, and its future
The difficulties of building a 'moat' with AI today
Why companies who use AI to cut costs are doomed to fail
How Kenan retooled his Support Team into a Product Team
and more...


TIMESTAMPS
[00:00] Coming Up
[00:57] Welcome Kenan Akbas, Founder of alignwith
[02:48] How AI is shaping the world?
[05:54] What is AGI?
[06:43] What AI is good at today
[09:09] The limitations of AI
[12:36] Will AI need engineers in the future?
[13:37] Will AI replace Product Managers?
[16:45] Advice on being strategic with AI and not chase the buzz
[19:53] Why you should build a "Someday Shelf" for AI
[22:24] Why AI isn't a strategy
[24:10] Why you shouldn't care about being copied
[25:52] Remaining flexible to adapt to changes in AI
[27:46] How to use AI to be more strategic
[30:36] Why those who use AI to cut costs will be eaten by competitors
[31:08] How we used AI to retrain our Support Team into a Product Team
[37:04] How alignwith helps save Product Managers time!
[41:29] Thoughts on creating Prompt Engineering templates
[43:07] AI is a moving target right now
[45:18] Will Prompt Engineering become a high valued skill?
[48:04] Our role in an AI dominated world
[50:38] Should we always be chasing the latest AI language?
[55:10] Wrap up


You can learn more about alignwith and what Kenan and the team are doing over at http://alignwith.io.

Connect with Kenan over on Linkedin:   / makethingspeoplelove  


FYI this is part of free monthly webinars that I run every month - if you want to join live, engage and ask questions. Follow Product Pathways on X of Linkedin:
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