The 2025 State of Work: Data from 350+ STR Operators | Hostaway LIVE!

What’s really happening inside short‑term rental teams in 2025? Where are the operational bottlenecks — and which tools and tactics are actually moving the needle?

Hostaway Co‑Founder & CEO Marcus Räder and Breezeway Founder & CEO Jeremy Gall unpack fresh findings from The 2025 State of Work Report, based on insights from 350+ operators. You’ll learn what’s driving workload, where expectations are rising, and practical ways to streamline operations while boosting owner and guest satisfaction.

📘 Download The 2025 State of Work Report by Breezeway here: https://hubs.la/Q03Lm9J60

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🔗 Find out how Hostaway's Vacation Rental Software boosts your business: https://www.hostaway.com/get-free-demo

Chapters

00:00 Introduction to Hostaway Vacation Rental Software

01:12 Meet the speakers: Marcus Räder (Hostaway) and Jeremy Gall (Breezeway)

03:05 Methodology: 350+ STR operators — how the data was collected

06:18 Workload reality: tasks per week, team structures, bottlenecks

10:24 Owner expectations in 2025: what’s rising and why

12:58 Guest expectations: speed, quality, communication

14:02 Ops playbook: housekeeping, maintenance, inspections

16:45 Team coordination: checklists, scheduling, handoffs

18:40 Automation & AI: where it saves time (and where it doesn’t)

21:03 Tools that matter: messaging, work orders, inspections

23:15 KPIs that count: quality, speed, cost, guest impact

25:06 Margin protection: pricing, fees, and labor efficiency

27:08 Tech stack tips: integrations that reduce busywork

28:52 Change management: rolling out new workflows

30:12 90‑day action plan: quick wins and ownership

31:47 Real examples: playbooks from top operators

36:30 Wrap‑up


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🧡 About Hostaway 🧡

Hostaway is an All-in-One vacation rental software solution for growing property managers. From marketing and guest communication to operations and reporting, our platform helps you scale with ease. With over 100 integrated tools in our marketplace, Hostaway grows with you—whether you manage two listings or two thousand.

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