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Achieving IT Support Excellence: Insights from Howard Hall & Owen Dickenson
Автор: DTPGroupIT
Загружено: 2025-08-06
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Modernising the Operating Model | UCISA SSG25 Conference Talk
DTP Group takes the stage at UCISA SSG25 alongside the University of Leicester to explore how modernising the End User Compute (EUC) operating model can reduce reactive support, improve user experience, and drive down service and carbon costs.
In this talk, Howard Hall (DTP Group) and Owen Dickenson (University of Leicester) share real-world insights into shifting from break-fix to predictive maintenance, using data to support digital employee experience strategies, and embracing circular IT practices through ITAD - at no additional cost.
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