DoorDash President Talks Dashers, Labor Shortage, Hidden Tips, and More!

In this episode, Harry Campbell interviews the President of DoorDash, Christopher Payne about DoorDashers, DoorDash’s market share, the labor shortage, hidden tips, competition and more. What’s a day in the life like for the President of DoorDash? And how is DoorDash helping Dashers earn more? Chris will explain how DoorDash is dealing with the driver shortage, how DoorDash stacks up against some of the most popular delivery apps, and more. You won’t want to miss this wide-ranging interview!

Intro to Christopher Payne

Newly minted President at DoorDash
Formerly Chief Operating Officer at DoorDash
Prior to joining DoorDash, Christopher led the North American business at eBay
Christopher has driven for DoorDash as a Dasher!

Driver Shortage + DoorDash

Handled it very well – able to operate during the pandemic
Slightly more female Dashers than male Dashers
Two door vehicles were always okay, so that helped!
Pair dashing also allowed, which helped retain drivers

Accept Screen for Dashers

Designed to provide drivers the most information to make an informed decision
Want to make sure customer demand is being met, too
Provides more information to drivers than other delivery apps

DoorDash Market Share

DoorDash focused on higher quality
Customers came back more often!
This is at the heart of DoorDash
In addition to the suburb strategy

Future of DoorDash

Being first in categories – it matters!
Even if there are competitors, you have to keep going – sets you apart
There are opportunities to scale

Outro

Thanks to Christopher for coming on the podcast and talking DoorDash!
Appreciate that he was up for answering some reader questions
Super competitive space, so we will be keeping a close on this going forward!


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About The RideShare Guy:

I'm Harry, the founder of The Rideshare Guy. I started driving for Uber and Lyft in 2015 and eventually quit my day job as an aerospace engineer to run The Rideshare Guy full time.

These days, I'm a trusted media expert on all things rideshare and have a number of contributors across the country who are all driving for Uber and Lyft and other gig companies like Instacart, Doordash, and Postmates.

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The RideShare Guy has interviewed top gig economy leaders and reporters such as

• Uber CEO Dara Khosrowshahi -    • My Interview With Uber CEO Dara Khosrowshahi  
• Lyft COO Jon McNeill - https://therideshareguy.com/rsg093-wh...
• GetUpside COO Wayne Lin -    • Why The Get Upside App Is So Valuable | In...  
• Executive Director Automotive Research Stanford, Dr. Stephen Zoepf, PhD MIT
• Senior Tech Policy Reporter at Ars Technica Tim Lee

Harry also consults for both established corporations and start-ups. - https://therideshareguy.com/consulting

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