Newegg Scammed Us

Newegg ripped us off when we tried to return a product by claiming it was "damaged," despite being in the same condition as how they sent it.
Sponsor: be quiet!'s Silent Base 802 https://geni.us/DaGYu

Watch our interview with Newegg (face-to-face):    • Confronting Newegg Face-to-Face  
Newegg responded (sort of):    • Newegg Responded (Sort Of)  
Part 2 (it continues):    • Newegg's Shocking Incompetence  

Has Newegg done something similar to you? POST IN THE COMMENTS so you can help other people who have the same problem!

Newegg claimed that the pins on our motherboard were bent (even though we never even opened it), then when we called them out, they claimed there was "thermal paste" on the socket. They fought tooth and nail to deny our $500 refund, apparently making up new stories at every corner. Newegg might try this on all motherboards, but has special leeway to do it on open box products. Don't buy them. We will be avoiding Newegg as much as we can for all future motherboard purchases (and purchases in general). It's unacceptable that everything was magically refunded and sent back and resolved after we tweeted publicly, yet we got no support when acting as a normal customer.

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Watch our undercover warranty test on NZXT:    • Get It Together, NZXT: BLD PC Undercover R...  
Or our undercover test on Intel:    • Intel CPU Warranty Investigation Undercove...  

TIMESTAMPS

00:00 - Be Wary of Newegg
01:38 - Here's What Happened
05:06 - Newegg Cares If You're a YouTuber
08:00 - Shady Open Box Practices
11:00 - "Just Reject the Shipment!"
12:28 - Undercover Warranty Investigation
15:17 - Support Chat & Ranting
21:05 - Conclusion

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Host, Ranter: Steve Burke
Video: Keegan Gallick