CIDO at LATAM Airlines Juliana Rios on How AI Is Transforming Airlines

Airlines are no longer just transportation companies. They are becoming technology ecosystems.

In this episode of The Tech Series, Marcelo De Santis sits down with Juliana Rios, Chief Information & Data Officer at LATAM Airlines, to explore how AI is transforming the airline industry from the inside out. Juliana shares how technology is reshaping operations, customer experience, and the future of travel.

📌 YouTube Chapters

00:00 | Meet Juliana Rios of LATAM Airlines

02:15 | From banking to aviation

03:15 | Rebuilding airlines for the digital era

05:21 | Redesigning the customer experience

06:48 | AI, cloud, and data at LATAM

09:23 AI as a co-pilot, not the pilot

10:07 Democratizing data across the company

12:04 Leadership, culture, and experimentation

15:60 The future of frictionless travel

22:13 Final reflections and takeaways


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🎥 Credits:
Host: Marcelo De Santis
Producer: Miguel Aponte
Executive Producers: Marcelo De Santis, Christopher Salvi, & William Salvi
Assistant Producer: Sejal Jain
Director of Photography: Mauricio González Munizi
Editor: Betty Jones
Content Creator & Social Media Manager: Ariel Burns

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