Answering the Phone (Message Taking) in Workplace English l English Conversation Practice At Work

Answering the Phone (Message Taking) in Workplace English can be challenging, especially for non-native speakers. In this video, we follow Emily, a young woman who demonstrates how to handle phone calls and messages professionally and efficiently in a busy office setting using clear and concise English. From greeting callers to taking messages and transferring calls, Emily shares useful phrases and techniques for success. Watch this video to improve your English communication skills and make a great impression on your colleagues and clients when answering the phone and taking messages in the workplace.

00:00 Introduction
00:22 Greeting Caller
00:59 Transferring Calls
01:17 Message Taking
02:33 Reporting Messages to the Boss
04:03 Review of Useful Phrases

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