Frustrated to Fired: How Bad Service Destroys Brands

Poor customer service is one of the fastest ways to lose customers and damage your business' reputation. In this video, we break down the 5 most common customer service mistakes that are quietly killing your business - mistakes that frustrate your customers, lower satisfaction, and ultimately cost you revenue.

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Whether it’s endless wait times, robotic support scripts, or a complete lack of empathy from your team, these issues are more common than you think. We’ve all been there - stuck on hold for hours, repeating our issue to agent after agent, only to get nowhere.

The truth is, most of these mistakes are completely avoidable. With nearly 5 years of hands-on customer support experience, Vika has seen firsthand where businesses go wrong - and how a few small changes can completely transform your customer experience.

We’ll show you how to fix slow response times, eliminate unnecessary transfers, create real connections with your customers, and use automation the right way. Plus, we’ll cover the importance of hiring the right people and why a great support team is one of the most underrated growth levers in your business.