How Mercedes-Benz transforms technician support with Dynamics 365 Remote Assist and HoloLens 2

A global icon in the automotive industry, Mercedes-Benz is committed to delivering the ultimate customer experience. Not only in the design and production of superior vehicles, but in industry-leading service. To help achieve this goal, Mercedes-Benz chose Dynamics 365 Remote Assist technologies and HoloLens 2 to improve service technician efficiency, reduce time to problem resolution, and reduce the cost and environmental impact of service-related travel.

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Please note: some of the footage used in this video was pre-recorded prior to the COVID-19 pandemic.

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