SREcon24 Americas - What Is Incident Severity, but a Lie Agreed Upon?

SREcon24 Americas - What Is Incident Severity, but a Lie Agreed Upon?

Em Ruppe, Jeli.io/PagerDuty

Is your incident severity a complex word problem? Do you arbitrate which severity an incident should be during the incident itself? Do you know what the difference between your severities are? Do you even have incident severity in your org? Let's talk about the lies we tell ourselves about incident severity, and how to find what kind of severities might actually work for your organization.

View the full SREcon24 Americas program at https://www.usenix.org/conference/sre...