From Newbies to 4 Laundromat Locations — Here’s How?

Meet Leah and Adam, the powerhouse couple behind Laundry Unlimited, a thriving four-store laundromat business in Charlotte, NC. What makes their story truly inspiring? They had zero experience in the laundry industry when they started, but through passion, persistence, and community support, they turned a family business into a modern, profitable brand.

In this episode, Leah and Adam share their journey from real estate and lashes to laundry leadership, walking us through every step from taking over her father’s second-generation stores to transforming them into fully self-service, tech-driven laundromats that redefine customer experience.

💼 Their Entrepreneurial Journey

Leah started part-time while studying real estate and doing lash services before going all in on Laundry Unlimited. Adam, with a background in commercial real estate and asset management, joined later to grow the pickup and delivery business and scale operations.

They faced plenty of challenges from retooling old laundromats and managing staff to dealing with theft and creating Standard Operating Procedures (SOPs) — but their teamwork and systems turned those obstacles into growth opportunities.

🧺 Inside Laundry Unlimited

Their stores are powered by Hipsch and Speed Queen machines, featuring modern touchscreen controls, cashless payments, and pickup & delivery options.

Each location is designed with customers in mind, clean, spacious, well-lit, and attended during all operating hours. The East Independence store doubles as a processing hub, complete with folding stations, vending machines with Nyax readers, and fun touches like coin pushers and prize lockers!

Services include:

Self-Service Laundry
Drop-Off Wash, Dry & Fold
Pickup & Delivery (for homes, healthcare facilities & country clubs)

💡 Business Innovations & Upgrades

Leah and Adam are all about innovation — they’ve introduced:

Curbside POS Software for seamless pickup/delivery management
Multiple payment options (coins, cards, Apple Pay, loyalty app)
Data-driven marketing, including daily SMS discount codes for first-time customers
Coin mechanisms on dryers, boosting revenue and customer flexibility
Clear signage to simplify the customer journey

Their emphasis on cleanliness, comfort, and community connection has helped change the old stigma of laundromats, turning Laundry Unlimited into a trusted neighborhood hub.

🚀 Growth, Systems & CLA Involvement

The couple credits much of their learning to hands-on experience and the Coin Laundry Association (CLA). They’ve attended events like:

Excellence in West Palm Beach
Wash-Dry-Fold Workshop in Nashville

The Clean Show in Orlando

Through CLA events, they’ve gained invaluable insights, networked with other laundromat owners, and implemented both small and major improvements — from better signage to investments in new machines.

Their focus now? Scaling smarter, working on the business, not in it. With SOPs in place and managers overseeing daily operations, Leah and Adam can now grow their brand and share their journey to inspire other entrepreneurs.

❤️ Power Couple Behind the Machines

Running a business together has strengthened their relationship and clarified their shared goals. Leah drives operations and team culture, while Adam focuses on strategy, marketing, and expansion. Together, they’ve created a sustainable system that blends entrepreneurship, innovation, and partnership.

🔑 Key Takeaways

You don’t need experience to succeed — you need systems and the right mindset.

Clean, comfortable, and well-run laundromats attract repeat customers.

Diversify income with pickup & delivery, vending, and loyalty systems.

Community and networking through CLA are game-changers for growth.

Work on the business — not in it — for long-term success.

If you’re serious about starting your own laundry business, don’t go it alone.

👉 Join the CLA today and connect with thousands of owners who share your goals.
🔗 [CLA Sign-Up – Scan the QR Code in the Video] or visit https://linktr.ee/claspotlight

📣 Follow & Subscribe

Subscribe to the channel for more laundromat tours, owner stories, and tips on how to start and grow your own laundry business.
Their focus now? Scaling smarter, working on the business, not in it. With SOPs in place and managers overseeing daily operations, Leah and Adam can now grow their brand and share their journey to inspire other entrepreneurs.

#LaundryUnlimited #laundromatbusiness #entrepreneurship #smallbusinesssuccess #laundrylife #CoinLaundryAssociation #BusinessCouple #laundryowners #PickupAndDeliveryLaundry #laundryindustry #laundrybusinesstips #laundryentrepreneur #selfservicelaundry #washdryfold #cleanshow #CLAEvents #laundryinnovation