Keeping people safe: an in-depth interview with GSTS Director Gareth Conlon

GSTS Director Gareth Conlon joins host Roy Basnett to talk about how GSTS keeps hospitals, public spaces and services safe – and why training, data and culture matter just as much as boots on the ground.

In this conversation Gareth shares his journey from the Army into private security, why GSTS specialises in healthcare security and how the team uses training, data and AI to manage risk in a complex world.

Watch to hear about:
• What GSTS does and the sectors it works in
• Why healthcare security is so challenging
• How ongoing training, mentoring and accredited courses support frontline officers
• Using data and AI to spot patterns, hotspots and risk
• Martyn’s Law and learning from major incidents
• The role of veterans at GSTS and giving back to the community
• What gives Gareth the most satisfaction as a leader

Find out more about GSTS
Website: gsts-sia.com
About GSTS: gsts-sia.com/about-us/

If you work in healthcare, logistics, transport or facilities and would like to talk to GSTS about security or training support, please get in touch via the website.

00:00 – Intro and welcome
00:10 – Who are GSTS and what do they do?
01:14 – Gareth’s journey: Army to private security
02:00 – Why healthcare security matters
03:00 – Training, accreditations and specialist courses
05:00 – Ongoing development and on-shift trainers
07:00 – Risk assessments and keeping people safe
09:30 – Using data to spot patterns and hotspots
10:30 – AI, CCTV and predicting risk
11:45 – Team culture, ACS scores and ISO awards
13:00 – Military background and leadership standards
14:00 – Major incidents, risk and Martyn’s Law
16:30 – Charity work, community support and social value
18:30 – Veterans at GSTS and supporting those who served
19:40 – What gives Gareth the most satisfaction
20:30 – Final thoughts and close