From Chaos to Clarity: Engineering Business Success with Adi Klevit

🔥 Excerpt

"If you want your freedom, the way to achieve that freedom is by having good systems."

⚡ TL;DR

I talk with process consultant and industrial engineer Adi Klevit about turning growing businesses from chaos to clarity. She explains how to map and document processes, build a culture that actually uses them, capture the founder’s sales approach, and use technology on top of clear workflows so the company scales without burning out the owner.

📄 Show Notes

I open this conversation with a question I hear from founders all the time. The business is growing, so why does it still feel so chaotic. That tension sits at the center of what Adi Klevit does every day.

Adi is an industrial engineer and founder of Business Success Consulting Group. Her focus is simple. She helps growth stage companies create, document, and implement processes so they can grow with intention. She and her team act like engineers inside the business. They learn how work really gets done, map it, and then help the team turn that map into everyday practice.
Early in the episode, Adi explains why process matters from the very beginning. Even a small company benefits when the founder starts to capture basic steps. As the team grows into ten people and beyond, this becomes vital. Processes move from a nice idea to the structure that supports vision, hiring, sales, and delivery.

She walks me through how she maps a process. Start with the point where value begins. Define the input and the final outcome. Lay out each major step and each decision. Once the team can see the whole flow on a screen or board, they finally share the same picture. At that point improvement becomes practical.

Measurement plays a central role in her work. Adi gives the example of a service company that tracked customer callbacks. Each callback had a real cost. Extra drive time, lost billable work, and a hit to trust. Once the finish process was documented and followed, callbacks dropped and capacity opened up.

We spend time on culture as well. Writing procedures is one stage. Living by them is another stage. Adi uses an eight step rollout that starts with mindset. Leaders explain the why, choose a single platform as the source of truth, and make sure every team member reads and signs onto the playbook. Daily coaching then brings those documents into real conversations and decisions.
One part I really enjoyed was her take on creative firms. Many creative founders resist structure, yet agencies that grow well lean on strong systems and a solid operator. Adi described how a visionary can keep creative energy while an operations leader stewards process, training, and tools.

We also talk about technology. Adi sees software as something that comes after process. First you clarify what should happen, then you choose tools that support that path. She shared how clear process maps helped a client select one platform that covered the entire customer journey, guided by real workflows instead of shiny features.

Near the end, we dig into founder led sales. Many owners feel their sales style is pure instinct. Adi’s team sits with them, listens, and pulls out sequences, questions, and promises that can become a teachable playbook. That shift lets a founder share the load with a sales team without losing the quality of the sales conversation.

Throughout the stories, a theme keeps showing up. Good systems give founders time with family, space to think, and confidence to grow. Adi closes by inviting leaders to start their system journey now. Every step they document today becomes part of the freeway that carries the company toward the future they want.

✅ Key Takeaways

Documented processes turn growth into something sustainable
Clear maps expose bottlenecks, errors, and wasted effort
Culture and coaching keep procedures alive in daily work
Technology works best when it follows proven workflows
Capturing founder knowledge unlocks true scalability
👤 Bio

Adi Klevit is an industrial engineer and founder of Business Success Consulting Group. She and her team help growth stage companies design, document, and implement practical systems so they can scale, improve profitability, and give founders greater freedom.

🎁 Giveaway

Download Adi’s free ebook on increasing profitability through systematization at successreplicated.com.

🧭 Chapters
00:00 Meeting Adi and setting the stage
02:04 Why processes matter for founders
04:39 When to start serious process work
06:27 Scaling through clear workflows
09:08 Mapping and measuring key processes
13:01 Rolling out a usable playbook
18:06 Processes inside creative firms
23:22 Turning founder sales into a system
25:05 Aligning technology with process
29:14 Real world ROI and impact stories