VA Video Connect Troubleshooting Tips

VA Video Connect allows you to quickly and easily meet with your care team through live video on any computer, tablet, or mobile device with an internet connection. In this video, you'll learn tips for troubleshooting issues you may encounter when using VA Video Connect.


For more information about VA Video Connect: https://mobile.va.gov/app/va-video-co...


If you are still having issues using VA Video Connect, call the Office of Connected Care Help Desk: (866) 651-3180

TIP 1 - I can’t find my VA Video Connect appointment email. (0:11)
TIP 2 - My appointment link won’t work. (0:42)
TIP 3 - The virtual medical room page won’t load in the browser. (1:18)
TIP 4 - The virtual medical room takes a long time to load. (1:51)
TIP 5 - I cannot hear or speak to my provider. (2:20)
TIP 6 - I cannot see myself or my provider on the screen. (3:09)
TIP 7 - The video picture freezes or audio cuts in and out. (3:47)