How to Work Better with Your Website Agency | with Sanya Ristic and Janis Thomas, with Chloë Thomas

Sanya Ristic is the Director of Innovation and Client Relations at illuminise, the UK’s leading Certified Adobe Commerce & Magento Agency, ranked #1 on Clutch.co. Sanya and her team create and maintain high-performance Magento 2 eCommerce websites that boost sales and improve conversion for their clients across B2B, B2C, and D2C.


AND Sanya’s bought one of her clients along: yes, we’ve got the brilliant Janis Thomas from Look Fabulous Forever back on the show!


Watch the full episode to discover what a truly collaborative, high-trust agency relationship looks like—and how it can transform your eCommerce success.


Watch and learn:
• How to build a powerful, trust-based relationship with your web agency
• The key mindset shift that transformed Sanya’s Magento agency
• Why direct communication with developers leads to better results
• The speed upgrade that slashed page load time from 10s to 2s
• How digital advertorials can supercharge your SEO & brand visibility
• Why emotional intelligence is the hidden driver of agency success


Key timestamps to dive straight in:
[03:40] "Finding Mr. Right Unexpectedly"
[08:15] Successful Website Outsourcing Experience
[09:49] Client-Agency Collaboration Dynamics
[13:52] Psychologically Safe Agency Relationship
[18:14] Break Down Communication Silos
[21:02] Podcast Insights: Navigating Business Relationships
[22:25] Listen to Sanya and Janis’ Top Tips!
[27:31] Find out more about illuminise https://www.illuminise.com/


Episode sponsored by illuminise. Watch Sanya’s Meet Magento talk on co-creation, experimentation, and co-creating future together    • Meet Magento UK 2025  - Sanya Ristic on Ho...   .


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